Shipping & Returns


Head Office: 404 Grey St, Glen Innes NSW, 2370 Australia

Ph: 02 - 6732 6333

Fax: 02 - 6732 6311

Our office hours are 8am to 6pm Mon - Fri. (E.S.T.)

For all e-mail enquiries please contact:

All enquiries to

Freight & Packaging

The cost of freighting goods all over Australia is substantial and so we have negotiated special rates with our carriers. We use Toll Priority overnight Air Bags, Tamex, Australia Post and TNT FedEx couriers for deliveries. Freight on all orders to overseas destinations will be confirmed by e-mail prior to dispatch.

Freight and packaging on orders placed via this web site is charged at the flat rate of $14-95 including GST. Consignments in excess of 5kg will despatched with TNT FedEx, Tamex or Australia Post. If you require faster delivery than our standard, additional fees will apply.


Every product sold by us carries a minimum 12 months manufacturers warranty. In addition, when you make any purchase from you are covered by our own 30 day money back guarantee. If you are not completely satisfied with the quality of any item that we have supplied, simply return it for a refund. Please note that items must be unused, in the original packaging and that freight costs are not refundable. Items supplied on special order or indent, are not returnable and are non-refundable under any circumstances.

Payment Options

We have arranged this site so that you are able to pay for your order in any of the following options.

  1. Manual payment using your Visa, Master Card or American Express over our secure server
  2. Mail your order together with your cheque or money order, to us at "Irrigation Warehouse Group Pty Ltd, PO Box 592, Glen Innes NSW 2370, or,
  3. Phone us with your order and credit card details. Office hours are 8am to 6pm, Monday to Friday and our phone number is (02) 6732 6333.

Regardless of which option you choose, we will always confirm your order and payment details by e-mail. This confirmation will include details of how your order has been dispatched and the anticipated delivery date together with a consignment note number.

If you have received a "Special Price" quotation, you will need to pay for the products with a direct deposit into our bank account, as detailed on our quotation.

Every order dispatched will include a copy of the tax invoice that will be required by your accountant if you need to claim a GST input.

All prices on are in Australian dollars. GST is calculated at 10% and is included on the shopping cart page.

We reserve the right to vary prices and specifications on any product at any time without notice. Any price displayed as $0.00 does not mean the goods are free, it means simply that we will supply a quotation on request.



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